A machine-based system capable of making predictions, recommendations, or decisions influencing real or virtual environments. AI systems are designed to operate with varying levels of autonomy and can adapt their behaviour by analysing how their previous actions affected their environment.

AI encompasses various approaches and technologies that enable machines to simulate aspects of human intelligence, including learning from experience, recognising patterns, understanding language, solving problems, and making decisions. Modern AI systems range from rule-based expert systems to sophisticated deep learning models that can process and analyse vast amounts of data to identify patterns and make predictions that would be difficult or impossible for humans to detect manually.

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An enterprise AI system analysing customer service interactions to identify patterns in customer complaints and automatically route issues to the most appropriate department while providing recommended solutions based on historical resolutions.